Consent to matching content

The website uses cookies for its proper working and for the use of analytical, advertising and social networking tools. More information is available in the Privacy Policy. If you agree to the processing of your personal data stored in cookies for the hereby purposes and if you are over 18 years old, all you have to do is click ‘I accept’ button and by this you give consent to the processing of your personal data stored in cookies for marketing purposes by Bolf Sp. z o. o. Sp. k. and its Trusted Partners. Your consent guarantees proper functioning of the website and offered services. It will allow us to prepare promotional offers based on the analysis of your Internet activity, as well as will ensure that the content displayed is customized to your preferences. Thus, you do not have to give consent to everything at once. You can manage the settings of cookie files and independently decide what are you agreeing to. If you wish to specify the purposes for which we will be able to process your personal data stored in cookies, click ‘OTHER OPTIONS’.

Please note that your consent is voluntary and can be revoked at any time. More information is available in Privacy Policy.


Who is the administrator of your personal data?

The administrator of your personal data is Bolf Sp. z o.o. Sp.k., located at Kożuchowska 32 st. in Zielona Góra, Poland, e-mail: shop@bolf.co.uk.

The administrator makes every effort to protect personal data in accordance with the Regulation of the European Parliament and Council (EU) 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as well as with the repeal of the Directive 95/46/EC together with other provisions of generally applicable law protecting the rights of data subjects.


What data is processed?

Bolf.co.uk website uses technology of storing and gaining access to information on your computer or other device connected to the network (particularly with using cookies) regarding your Internet activity for the purpose of presenting to you customized advertisements, assessment of some information about you also within automated processing of personal data, i.e. profiling (we analyze your activity so that we can better adjust to the specified general groups of our customers without substantially influencing their decisions – unless you express a separate consent to that), market and statistical analysis and improving the quality of the information presented to you. This technology is also used by our partners, with whom we cooperate, who can install such files on your device when you are using our services as well. The list of partners that we work with in this field, as well as more information about the gathering of data by the website is available in our [Privacy Policy].

When can you revoke your consent to use cookies?

The consent may be revoked at any time – it will not affect the legitimacy of processing that had been done before the withdrawal.

What if you resign from using cookies?

Not accepting cookies allowing to display advertisements customized to your preferences does not mean that you will not receive any commercial content while using our or other websites – in this case, you will still receive the same amount of advertisements but they will not be associated with your activity on our website.

How will the website work without accepting cookies?

When you don’t give your consent to the use of cookies, the files necessary for the correct work of our website can still be saved on your device (e.g. those regarding the language setup, filling forms, shopping, etc.). You can modify these settings in your Internet browser but some elements of our website will then not work correctly.

Detailed information on the purposes of processing

Your personal data obtained through the use of cookies will be processed by us and our Partners with your consent for the purpose of providing various marketing services.

If you additionally agree to profiling using appropriate tools, your personal data will be able to be processed to adjust our offers by us and our Partners to your preferences and needs, and the more often you use our services and purchase our products, the better promotions and bonuses we will be able to prepare for you.

Period of data processing

Your data will be processed until there is a basis for processing, it means, the time of revoking, limiting or other actions from your side to restrict the given consent unless the law obliges us to continue processing of your data or we will be storing it longer in case of potential claims within the non-claim period in accordance with the law, the Civil Code in particular.

Your rights

In accordance with the applicable regulations, every person has the right to request access to the information provided, i.e. personal data, the right to change and remove it or limit the processing, the right to object to the processing, as well as to transfer the data. Moreover, every person has the right to revoke the given consent at any time with no effect on the legitimacy of processing that had been done on the base of the consent before its withdrawal, as well as the right to file a complaint to the supervisory authority.

Who and in what circumstances can we transfer the data?

We can pass your data to other entities that we cooperate with to run our website and application, e.g. subjects that support us in marketing campaigns, that have our software serviced, that support us and the work of our devices and systems, as well as those that provide us with on-going legal service, however, with the warranty of ensuring the implementation of proper technical and organizational means which protect the personal data.

Your data can be made available to public administration authorities and entities performing public tasks or acting on behalf of public administration offices to the extent and for purposes specified by law.

The website includes plugins to social networks and other social networking tools which can result in transferring personal data to other administrators or third parties.

Pixel Facebook automatically gathers information about how the customers use our website in the scope of browsing the pages. The information is most often transferred to Facebook’s server in the USA and stored there.

Google Analytics is a tool provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics automatically gathers information about how the customers use our website. The information is most often transferred to Google’s server in the USA.

While displaying our website including such a plugin, your browser will establish a direct connection with the servers of social network administrators (service providers). The content of the plugin is passed by the service provider directly to your browser and integrated with the website. Due to this integration, the service providers receive information that your browser has displayed our website even if you do not have a profile with them or if you are not signed in at the moment. Such information (along with your IP address) is sent by your browser directly to the service provider’s server.

If you had logged into one of the social networking sites, that particular service provider will be able to assign your visit on our website to your social networking profile.

If you use a particular plugin, e.g. by clicking the ‘I like’ or ‘Share’ button, certain information will be sent to the server of a particular service provider and will be stored there.

If you do not want the social networking sites to assign your data directly to your profile while visiting our website, you have to log out from that site before the visit at our website. You can also entirely block the loading of plugins at the website by going to add-on settings in your browser, e.g. script blocking.

How to contact the administrator of your personal data?

Feel free to contact us at any time:

BOLF Sp. z o.o. Sp. k.
ul Kożuchowska 32
65-364 Zielona Góra Poland
NIP (VAT number): PL9291861928
REGON (National Business Registry No.): 360003583
e-mail: shop@bolf.co.uk

You can also contact our personal data inspector: e-mail: iod@bolf.com

Thanks to the technologies that store and gain access to the information on your device connected to the network (using cookies in particular), Bolf.co.uk website and its partners can assess your activity and adjust the advertisements and displayed content to your preferences. Information obtained by the means of these technologies can be acknowledged as your personal details.

Giving consent will allow us or our partners to use profiling technologies. Your consent is voluntary and can be revoked at any time.
The active field means that you have agreed to profiling.

If you want Bolf.co.uk to adjust the offer to your needs, you agree to our assessment of your activity by using cookies. You have to activate the button and the displayed content will adjust to your preferences. Giving consent will allow us to use technologies based on profiling. Your consent is voluntary and can be revoked at any time. The active field means that you have agreed to the profiling.

FAQ

Do you have any problem? Click on a question and find the answer!



BEFORE YOU ORDER

What is the fastest way to find a product?

The best way to find a product in Bolf.co.uk online shop is to type the product name into the search field in the top right corner or select from the menu at the top of the website. Choose men’s or women’s clothes, and then the desired category.

How can I place an order?

You may place an order by the means our our website www.bolf.co.uk, by phone or by e-mail. The complete instruction how to do that is available in the subpage: How to buy?. If you need support in placing an order, feel free to contact our Customer Service.

What personal details are required to place an order?

While placing an order in the online shop you need to have an active e-mail address. We also require your personal and delivery details: first and last name, deliver address, telephone number. While placing an order over the phone, you don’t have to provide and e-mail address.

What is the order processing time?

The estimated time of delivery of a purchased product is given in the Order Realization Time section. When you purchase products and make a down payment, the package will be shipped only after we receive the payment, therefore the delivery time can take up to 5 days.

Is there a minimum order value?

No, there is not. You may purchase for any value.

Will I be informed when the order is placed?

You will receive an e-mail confirmation if the order is placed correctly. Most often it is sent right after you place the order. However, sometimes it may take up to a couple of minutes. If you can’t see the e-mail confirmation in the Inbox, please check the Spam folder.

What are the payment methods for the purchased goods?

We provide the following payment methods at Bolf.co.uk: bank transfer, PayU, PayPal, credit card and Gift Voucher. Find more information in the Payment Methods section.

I want to make a present. How can I get a Gift Voucher?

Pleae click the Gift Voucher link available at the bottom menu. Find more information at: How to use a gift voucher


WHILE YOU ORDER

Can I change the delivery address once my order is sent?

Unfortunately, once the parcel is dispatched, we do not have influence on implementing changes. If the change is necessary and affects the delivery, you may contact the courier company and ask whether such changes are still possible.

How to choose the size?

Bolf.co.uk online shop offers clothes from different manufacturers, that is why you should NOT be influenced only by the label size which is given in the product description. You should always refer to the size chart provided in the product card.

What should I do if I do not receive the order confirmation via e-mail?

If you do not receive the order confirmation via e-mail immediately, you should wait a while and check the Spam folder. If the message does not appear, please contact our Customer Service for help.

How can I make the online payment?

All available payment methods can be found in the Payment Methods section. They are safe and easy to use.

How many items can be added to the basket?

In Bolf.co.uk there are no limits. That is why you can make a really big purchase! Moreover, if the order value exceeds £250, you will receive an additional 10% discount. Shop with us!

What can I do if the item is unavailable?

In this situation you can click on the size which is out of stock and enter your e-mail address in the form. You will receive a message once the product appears back in the offer. Please remember that this notification does not mean that the product is booked. That is why you should hurry because someone else may buy it before you.

What the status of my order and when will I receive it?

Please click Order Status available in the bottom menu.

Can I make a reservation for a product?

There is no such possibility.

I can’t make the payment. What should I do?

If there is a problem with making the online payment, please contact our Customer Service. Then you can receive an e-mail with the payment request including a link to the payment website or you can change the payment method.

Can I change the payment method before the order is shipped?

If the order status allows it, you can change the payment method. To do so, please contact our Customer Service.

How can I get support?

Our Customer Service works from Monday to Friday between 8am and 4pm UTC (+01:00). You can reach us at +44 20 33180543 and via e-mail: shop@bolf.co.uk.


POST SALE SUPPORT

Can I try the clothes during the delivery?

Unfortunately not. You can try the clothes only after the delivery. If you wish to return them, you have up to 30 days to do so. Find more information about Returns in the link.

How to make a return?

The instruction is available in the Exchange and Returns section available in the bottom menu.

What is the return address?

It depends on the country. The full list of return depots is available in the Exchange and Returns section available in the bottom menu.

What item can’t be returned?

The return item can’t have visible signs of use. It should have all labels. We would like to return that protective face masks are not subject to return.

Who covers the cost of the return?

The customer pays for the return. You can use any type of courier service which is most suitable for you. The seller is obliged to cover the return costs in case of a complaint. Find more information in the Exchange and Returns.

I have received a faulty product - what should I do?

You will not bear any costs regarding a complaint. To find more, go to the Complaint section available in the bottom menu.

How long will my refund be processed?

You will receive your funds back within 14 days counting from the day the parcel arrives at our return depot. We suggest to track your return parcel at the courier’s website. After processing your return, you will be notified and receive an invoice correction. You should get the refund within 3 working days from that.

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