- Faulty or wrong products should be sent back with the filled complaint form with note www.bolf.co.uk. Please send our depot available below. More information and instructions can be found here.
- Caribou - EZI - BOLF
363 Stockley Close
Heathrow UB7 9BL
- If you do not have access to a printer, you can attach a written form including:
- - your shop username and order number
- first name, last name and telephone number
- full return address
- your bank account number and bank transfer details
- the reason of complaint or fault description
- THE RETURNED PRODUCTS SHOULD BE CAREFULLY PACKED IN ORDER TO PREVENT THEM FROM DAMAGING DURING TRANSPORT
- We would like to inform that we do not accept cash on delivery packages. We make refunds directly on the bank account of the Customer.
- After receiving the package, together with attachments, the complaint will be processed within 14 days and you will be informed about its outcome.
- If there are any problems, after receiving the package, our customer service will contact you via e-mail or phone.
- We ship packages by the means of DHL courier service.
- In order to get information concerning your complaint, please contact our Exchange, Returns and Complaints Department.